Salary: AED 5,000 per month (fixed). Please apply only if this salary works for you.
About the role
We are looking for a hands-on, proactive IT Support Field Engineer to join our team. You will visit client offices across the UAE and support users remotely, looking after desktops, servers, networks, Microsoft 365 / Google Workspace and backups. If you enjoy fixing problems on site, keeping systems running and looking after customers, we would like to hear from you.
What you will do
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Provide on-site and remote support for desktops, laptops, printers and peripherals, keeping downtime to a minimum.
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Troubleshoot and resolve hardware and software issues on Windows and macOS.
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Maintain, upgrade and support servers to keep systems available and performing well.
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Help with network and infrastructure tasks, including router, switch and firewall configuration.
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Manage and support Microsoft 365, Google Workspace and other hosted email services.
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Migrate and configure user accounts, mailboxes and settings between platforms.
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Apply cloud security settings and look after backup solutions.
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Install, configure and maintain networking devices, servers and storage.
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Run data backup and recovery processes to protect client information.
What we are looking for
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Proven experience as an IT Field Engineer, IT Support Engineer or similar role, with both on-site and remote support.
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Good knowledge of desktop and server installation, configuration and troubleshooting.
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Working knowledge of Windows Server roles (Active Directory, DNS, DHCP).
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Hands-on experience with Microsoft 365, Google Workspace and hosted email.
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Understanding of networking: TCP/IP, DNS, VPN, VLANs and Wi-Fi.
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Experience with virtualisation (VMware, Hyper-V) and backup solutions.
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Knowledge of endpoint security and firewall management.
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Clear spoken and written English and a strong customer-service attitude.
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Able to work independently and as part of a team in a fast-paced environment.
Other requirements
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Valid UAE driving licence (preferred).
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Willing to travel between client sites across the UAE.
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Certifications such as CompTIA A+, Microsoft 365 / Azure, or Google Workspace are a plus.
