We are seeking a detail-oriented, organized, and people-focused HR Operations Assistant / Employee Relations Assistant to support daily human resources operations, employee administration, and workplace relations. The ideal candidate will assist with HR documentation, employee enquiries, personnel records, and employee engagement while maintaining confidentiality and supporting effective HR processes across the organization.
Key Responsibilities
- * Support daily HR operations, including employee onboarding, offboarding, personnel documentation, and record maintenance.
- Maintain accurate employee files, HR databases, attendance records, leave records, and related documentation.
- Assist with recruitment coordination, interview scheduling, new employee orientation, and onboarding activities.
- Respond to routine employee enquiries regarding HR policies, procedures, benefits, leave, and attendance.
- Support employee relations activities by documenting workplace concerns, coordinating meetings, and escalating sensitive matters to the HR Manager.
- Assist with employee grievances, workplace conflicts, disciplinary documentation, and follow-up actions under HR supervision.
- Prepare HR letters, reports, forms, and internal communications as required.
- Coordinate employee engagement activities, training sessions, and internal HR initiatives.
- Support performance review administration, employee welfare programs, and HR process improvements.
- Ensure employee information is handled confidentially and HR records are maintained accurately.
- Assist with HR audits, reporting, and other administrative duties as assigned.
Requirements
- * Diploma or bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is preferred.
- Previous experience in HR administration, HR operations, employee relations, or a similar role is an advantage.
- Basic knowledge of HR processes, employee documentation, workplace policies, and employee relations practices.
- Strong organizational, administrative, communication, and interpersonal skills.
- Good written and verbal communication skills in English; additional languages are an advantage.
- High level of discretion, integrity, professionalism, and attention to detail.
- Ability to handle confidential information and employee concerns sensitively.
- Proficiency in Microsoft Office; familiarity with HR information systems (HRIS) is an advantage.
- Ability to manage multiple tasks, meet deadlines, and work effectively with employees at different organizational levels.
