Job Title: Head of Corporate and Insurance Business
Department: Corporate & Insurance Business
Location: Dubai, UAE, with travel across operating markets
Joining: Immediate preferred
Reporting to: CEO
ABOUT THE COMPANY
First Response Healthcare LLC (FRH) is a JCI-accredited home healthcare organisation headquartered in Dubai, with operations across the UAE, Qatar and Saudi Arabia. Our portfolio includes Doctor-on-Call, Home Healthcare, Nursing, Physiotherapy, Diagnostics, Ambulance and Clinic services.
We combine clinical quality, responsive service and personalised care with a culture that values initiative, ethical practices, ownership and measurable performance.
JOB SUMMARY
We are seeking a commercially strong Head of Corporate and Insurance Business to develop and grow FRH’s employer, insurer and third-party administrator (TPA) portfolios.
Reporting directly to the CEO, this leader will secure profitable contracts, develop relevant healthcare solutions and build long-term institutional relationships. The role carries accountability for business acquisition, account growth and commercial performance, working closely with Operations, Clinical, Finance and revenue cycle teams.
KEY RESPONSIBILITIES
- Business Strategy: Develop separate, measurable growth plans for corporate and insurance business, with clear account priorities, revenue targets and margin expectations.
- Corporate Acquisition: Build relationships with employers, HR leaders, benefits teams and procurement decision-makers to secure healthcare service agreements.
- Insurance & TPA Relationships: Develop payer relationships, pursue network participation and negotiate appropriate tariffs, service scope and contractual terms.
- Healthcare Solutions: Work with clinical and operational leaders to develop employer health programmes, home healthcare packages, preventive services and other relevant solutions.
- Tenders & Proposals: Lead opportunities from qualification and proposal development through commercial evaluation, negotiation and contract closure.
- Account Activation & Growth: Coordinate onboarding, employee or member awareness, service access and account development to turn contracts into recurring business.
- Contract Profitability: Monitor utilisation, pricing, service costs and account contribution; renegotiate or correct arrangements that do not meet agreed objectives.
- Revenue Cycle Coordination: Work with relevant teams to improve eligibility and authorisation workflows, billing accuracy, denial resolution and collections.
- Service & Relationship Management: Lead account reviews, resolve escalations and ensure delivery against agreed service levels and renewal commitments.
- Team & Pipeline Management: Build a capable team, maintain reliable CRM data and forecasts, and drive disciplined follow-through on opportunities and account plans.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in business, healthcare management, insurance or a related field; MBA preferred.
- Minimum eight years of relevant experience, including three years in a leadership role within healthcare corporate sales, insurance business or payer contracting.
- Proven success securing and growing corporate healthcare accounts and insurer/TPA relationships.
- Strong UAE/GCC healthcare market knowledge and an established institutional network.
- Understanding of payer contracting, tariffs, authorisations, claims processes and revenue cycle performance.
- Demonstrated ability to prepare business cases, manage tenders and negotiate profitable agreements.
- Strong analytical, relationship management and team leadership skills.
- A commercially disciplined approach with clear ownership of revenue, margins and account outcomes.
KEY SUCCESS MEASURES
Corporate and insurance revenue and contribution; productive contracts; account activation and utilisation; renewals; tender conversion; tariff performance; and agreed improvements in denials and collections.
COMPENSATION & BENEFITS
- Competitive salary and performance-based annual bonus.
- Reward and recognition programmes.
- ESOP opportunities for eligible high-performing individuals.
- Leadership development and career advancement opportunities.
WHY JOIN US?
Build a significant institutional business that connects employers and insured members with convenient, high-quality healthcare.
As part of our succession planning, this role offers scope to progress into broader business leadership and, ultimately, consideration for a future CEO role, subject to performance, readiness and business requirements.
HOW TO APPLY
Email your CV to [email protected]
Subject: Application – Head of Corporate and Insurance Business
Website: www.firstresponsehealthcare.com
