Director of Account Management – Saudi National
Merit Incentives is seeking an experienced Director of Account Management to lead strategic enterprise accounts, strengthen client retention, and drive sustainable revenue growth.
Key Responsibilities
- Lead and develop the Account Management team.
- Own key enterprise relationships and executive-level engagement.
- Drive retention, renewals, upselling, and cross-selling.
- Build account growth plans aligned with revenue and profitability targets.
- Oversee client projects from requirements gathering through integration, testing, and go-live.
- Collaborate with Sales, Technology, Operations, Product, and Partnerships.
- Monitor account performance, client satisfaction, risks, and commercial opportunities.
Requirements
- Saudi National – mandatory requirement.
- 8+ years of experience in Account Management, Customer Success, or B2B commercial roles.
- Proven experience leading Account Management teams and strategic enterprise portfolios.
- Strong record of achieving revenue growth, retention, and profitability targets.
- Solid project management experience.
- Good understanding of IT solutions, APIs, system integrations, testing, and production environments.
- Experience in loyalty and rewards solutions, including offers, gift cards, digital marketplaces, points exchange, direct points redemption, reward catalogues, and merchant integrations.
- Strong leadership, negotiation, presentation, and stakeholder-management skills.
- Experience with banks, airlines, telecom, government, or large enterprise clients is preferred.
- Fluent in Arabic and English.
- Based in Riyadh .
