7 days ago
Full TimeJunior
Loading description...
Skills Gap Analyzer
Compare your skills with the requirements for Customer Support Specialist and see what you need to learn
About the company
ODZ outfit
Retail Apparel and Fashion • 1-50 employees
Company Description ODZ outfit is a growing retail brand focused on delivering high-quality apparel and an excellent in-store experience. The company values customer-centric service, reliable operations, and a collaborative team culture. ODZ outfit encourages initiative and problem-solving, giving team members room to contribute ideas that improve customer experience and store performance. The organization supports professional development and aims to provide a supportive environment where people can build long-term careers in retail and customer service.
Role Description The Customer Support Specialist is a full-time, on-site role based in New Cairo. This role involves assisting customers in person and via phone or digital channels, resolving inquiries about products, orders, and store services, and ensuring a positive, efficient experience. Day-to-day tasks include handling complaints, troubleshooting basic technical issues related to point-of-sale systems or online orders, and following up to ensure customer satisfaction. The specialist will document interactions, escalate complex problems to the appropriate teams, and provide clear, accurate information about policies, promotions, and product availability. Collaboration with sales, inventory, and management teams is essential to maintain smooth operations and consistent service standards.
Qualifications