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Customer Service Representative

Yamm

2 days ago

Full TimeMid Level

A delayed order. A confused customer. A question that needs a clear answer.

Sometimes, having someone who follows through makes all the difference.

At Yamm, we‚Äôre looking for that person.

We‚Äôre hiring: Customer Service Representative

üìç Full-time ¬∑ Remote

What you‚Äôll do:

Respond to customer inquiries clearly and professionally.
Manage assigned support tickets daily, taking full ownership from assignment through resolution.
Contact customers to gather information, clarify requests, and follow up on pending cases.
Coordinate with the operations team to resolve issues and complete required actions.
Escalate cases that need additional support and track their progress.
Identify recurring issues and suggest improvements to support processes.

What we‚Äôre looking for:

Strong written and spoken communication skills in Arabic and English.
Previous customer service experience is a plus.
Attention to detail and consistent follow-through.
Flexibility to adapt to changing schedules and operational needs.
The ability to work independently remotely and stay organized when things get busy.
A diploma or higher in any field.
Interested in joining Yamm? We‚Äôd love to hear from you.

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About the company

Yamm

Technology, Information and Internet • 1-50 employees

Yamm is committed to transforming the refund and return process using advanced technologies to make it quicker, clearer, and more efficient, thereby boosting merchant customer confidence and loyalty. Yamm manages the return processes from end to end, making it a seamless, stress-…

A delayed order. A confused customer. A question that needs a clear answer.

Sometimes, having someone who follows through makes all the difference.

At Yamm, we‚Äôre looking for that person.

We‚Äôre hiring: Customer Service Representative

üìç Full-time ¬∑ Remote

What you‚Äôll do:

Respond to customer inquiries clearly and professionally.
Manage assigned support tickets daily, taking full ownership from assignment through resolution.
Contact customers to gather information, clarify requests, and follow up on pending cases.
Coordinate with the operations team to resolve issues and complete required actions.
Escalate cases that need additional support and track their progress.
Identify recurring issues and suggest improvements to support processes.

What we‚Äôre looking for:

Strong written and spoken communication skills in Arabic and English.
Previous customer service experience is a plus.
Attention to detail and consistent follow-through.
Flexibility to adapt to changing schedules and operational needs.
The ability to work independently remotely and stay organized when things get busy.
A diploma or higher in any field.
Interested in joining Yamm? We‚Äôd love to hear from you.

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