About the role
The Account Director leads our Client Servicing department in the market and reports to the Country Managing Director. You’ll be responsible for the health, growth and profitability of the client portfolio, and for the quality of client management and traffic across the agency. You’ll lead Account Managers and Account Executives and partner with the Executive Creative Director, Strategy and Production to deliver integrated work, while protecting creative teams’ time to create. Together with Account Directors in other markets, you’ll keep one consistent client servicing standard across Lebanon, KSA and Qatar.
Key responsibilities
- Lead the Client Servicing department, setting its structure, standards and ways of working
- Own client satisfaction and retention as the senior contact and escalation point for clients
- Partner with the Country MD on portfolio strategy, resourcing and forecasting
- Drive organic growth through account plans and expanded scope, with Business Development
- Own account profitability: budgets, estimates, scope control and resource utilisation
- Make sure traffic and delivery work across all functions, and resolve cross-functional conflicts
- Turn client business needs into clear direction for Creative, Strategy and Production
- Define clear boundaries between client servicing and creative work with the ECD
- Lead, coach and develop the account team, and contribute to hiring and workforce planning
- Support new-business pitches with client insight, scope and commercial input
- Represent the agency in senior client reviews and presentations
- Track and report performance, including on-time delivery, client satisfaction, utilisation and profitability
What you bring
- 8+ years in client servicing or account management at a creative or integrated agency, with at least 3 years in a leadership role
- Bachelor’s degree in Marketing, Communications, Advertising, Business or a related field
- Proven experience managing multi-discipline client portfolios and leading account teams
- A track record of growing client relationships and contributing to new-business pitches
- Strong commercial acumen in profitability, budgeting, forecasting and growth
- Excellent senior-level communication, negotiation and presentation skills
- Deep understanding of integrated marketing across branding, advertising, digital, PR, events, influencer, media and growth
- Strong process orientation, with the ability to set and enforce servicing standards
- Knowledge of the Lebanese, Saudi and Qatari markets; GCC and/or Levant experience strongly preferred.
