EFS Facilities Services is a leading integrated facilities management provider, delivering high-quality workplace and support services across diverse industries. We are committed to creating safe, efficient, and professional environments through operational excellence and customer-focused service delivery.
Role Overview:
EFS Facilities Services is seeking a proactive and customer-focused Workplace & Facilities Coordinator to oversee and coordinate day-to-day workplace operations at EY corporate offices in Erbil and Baghdad, Iraq. The role is responsible for ensuring that the workplace remains safe, organized, professional, and service-ready while coordinating facilities services, frontline teams, vendors, and client stakeholders to maintain high service standards and a positive workplace experience.
Key Responsibilities
- Coordinate daily workplace operations, ensuring workspaces, meeting rooms, pantries, reception areas, and common areas are clean, organized, and ready for use.
- Monitor housekeeping, maintenance, hospitality, reception, and other assigned facilities management services to ensure compliance with agreed service standards.
- Act as the primary day-to-day point of contact between EY employees, client management, EFS teams, and external service providers.
- Receive, record, monitor, and follow up on maintenance requests, complaints, and workplace issues until satisfactory resolution.
- Coordinate meeting room arrangements, catering, hospitality requirements, and internal events as required.
- Conduct regular workplace inspections, identify service gaps, and ensure corrective actions are implemented within agreed timelines.
- Ensure compliance with EY site procedures, access requirements, health and safety standards, and workplace protocols. Escalate incidents and operational risks promptly.
- Coordinate EFS frontline personnel and third-party service providers, monitor attendance, and report staffing shortages or service coverage gaps.
- Prepare daily and weekly operational reports covering service performance, outstanding issues, complaints, corrective actions, and operational risks.
- Monitor workplace supplies and consumables, maintain inventory records, and raise replenishment requests in line with approved budgets.
- Maintain confidentiality of information relating to EY employees, visitors, business activities, documents, and workplace operations.
- Maintain professional communication, proactively address service concerns, and build strong working relationships with internal and external stakeholders.
What We're Looking For
- Previous experience in workplace coordination, facilities management, corporate office administration, or soft services operations.
- Experience supporting corporate offices or multinational business environments will be an added advantage.
- Strong client relationship management, customer service, communication, and interpersonal skills.
- Good understanding of housekeeping, maintenance, hospitality, reception, and general workplace support standards.
- Ability to coordinate vendors and frontline teams, manage service requests, and handle customer complaints effectively.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Strong planning, organizational, documentation, reporting, and time-management skills.
- Good communication skills in English and Arabic.
- Excellent attention to detail, problem-solving abilities, sound judgment, and the ability to manage multiple priorities under pressure.
- Professional attitude, confidentiality, and a customer-focused approach.
Educational Qualifications
- Diploma or Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related discipline is preferred.
- Relevant workplace coordination or facilities management experience may be considered in place of formal qualifications.
Why Join EFS Facilities Services?
- Opportunity to work in a professional corporate environment supporting a leading multinational organization.
- Be part of a dynamic team delivering high-quality integrated facilities management services.
- Develop your experience in workplace operations, client relationship management, and facilities coordination.
- Build your career with an established facilities management organization.
Location
Erbil & Baghdad, Iraq
