Company Description Slide It is Lebanon’s first Buy Now, Pay Later (BNPL) platform, designed to give consumers flexible, transparent payment options without hidden charges or complex approvals. Through the Slide It app, shoppers can split purchases across electronics, fashion, home essentials, and more into manageable monthly installments with no interest and no late fees. The platform offers instant in-app approval, flexible spending limits based on user profiles, and multiple payment methods, including credit cards, debit cards, and Money Transfers accounts. Slide It is available at a growing network of partner stores across Lebanon, helping people shop responsibly and manage their budgets confidently. The company is focused on providing a secure, user-friendly experience tailored to the needs of Lebanese consumers in a challenging economic environment.
Role Description The Customer Success Lead is a full-time, on-site role based in Beirut Governorate, Lebanon. This role is responsible for overseeing customer success operations, ensuring that users have a smooth experience from onboarding through ongoing usage of the Slide It app and services. Day-to-day tasks include managing customer support processes, handling escalated inquiries, monitoring customer satisfaction metrics, and identifying opportunities to improve service quality. The Customer Success Lead will collaborate with product, operations, and marketing teams to relay customer feedback, optimize workflows, and support initiatives that enhance user engagement and retention. This position also involves developing customer success best practices, mentoring team members, and contributing to continuous improvement of the overall customer journey.
Qualifications
- * Strong Customer Service and Customer Support skills, with experience handling inquiries, resolving issues, and guiding users through products or services.
- Demonstrated focus on Customer Satisfaction, including the ability to track and improve customer experience metrics and build long-term relationships.
- Solid Communication skills, both written and verbal, with the ability to clearly explain processes and solutions to diverse audiences.
- Proven Analytical Skills to interpret data, identify trends, and propose actionable insights that enhance customer outcomes.
- Experience leading or coordinating customer-facing teams in a technology, fintech, or consumer-focused environment is beneficial.
- Familiarity with CRM tools, ticketing systems, or customer support platforms is an advantage.
- Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.
- Ability to work on-site in Beirut Governorate, Lebanon, with strong organizational skills and a proactive, solutions-oriented mindset.
