About Al Maysarah Holding
Al Maysarah Holding is a diversified investment and operating group managing high-growth ventures across industrial manufacturing, food and beverage (F&B) franchises, commercial enterprises, and advanced technology across Jordan, Iraq, and the wider MENA region. Uniquely positioned at the intersection of established industry and emerging technology, the group also houses AlMaysarah AI—a dedicated artificial intelligence and enterprise automation venture building proprietary voice agents, custom CRM/ERP extensions, and intelligent software platforms.
Role Overview
We are seeking a hands-on, proactive Technical Support Engineer to manage the day-to-day IT operations across Al Maysarah Holding's corporate headquarters and retail F&B branches. In this role, you will serve as the operational backbone for our enterprise technology stack—spanning SAP and Odoo ERP administration, multi-site network infrastructure, and mission-critical restaurant POS hardware. You will also act as a central coordination link with our regional IT team in Iraq to ensure unified standards, uptime, and security across all group entities.
Key Responsibilities
1. Day-to-Day HQ & Enterprise IT Support
- Act as the primary point of contact for Level 1 and Level 2 technical support across corporate headquarters, resolving hardware, OS (Windows/macOS), email, and workspace productivity issues.
- Manage employee onboarding and offboarding IT workflows, including user account provisioning, access permissions, laptop setup, and asset tracking.
- Maintain IT asset inventories, software licenses, and preventive maintenance schedules across the holding group.
2. F&B & Restaurant IT Equipment Support
- Provide rapid on-site and remote technical support for our restaurant operations to ensure zero downtime during peak service hours.
- Install, configure, and troubleshoot Point of Sale (POS) terminals, touchscreens, cash drawers, and handheld ordering tablets.
- Maintain and repair restaurant printing infrastructure, including thermal receipt printers, kitchen display systems (KDS), and network kitchen/bar printers.
- Manage branch-level connectivity, ensuring seamless communication between POS terminals, local printers, and cloud/HQ servers.
3. Network & Security Infrastructure
- Monitor, configure, and troubleshoot local and wide-area networks (LAN/WAN/VLANs) across corporate offices and retail locations.
- Support the administration of enterprise firewalls, routers, managed switches, and wireless Access Points (APs) to maintain secure, high-availability connectivity.
- Assist in managing VPN tunnels, NAT rules, bandwidth allocation, and basic network security policies between HQ, branch locations, and regional offices.
4. ERP Administration (SAP & Odoo)
- Provide day-to-day administrative and functional support for the group's ERP platforms (SAP and Odoo).
- Manage ERP user roles, permissions, access rights, and basic master data configurations.
- Troubleshoot frontline ERP issues—such as POS-to-ERP synchronization errors, inventory posting glitches, or printing templates—and escalate complex development bugs to senior technical leads or vendors.
5. Regional IT Coordination (Iraq Operations)
- Conduct regular follow-ups and technical syncs with our on-ground IT team in Iraq to track ongoing tickets, infrastructure rollouts, and branch openings.
- Ensure group-wide IT standards, security protocols, and ERP/POS configurations are consistently applied across Iraqi operations.
- Consolidate weekly IT status reports, incident logs, and hardware procurement needs from regional sites for group IT leadership.
Qualifications & Requirements
Required Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Network Engineering, Computer Engineering, or a related technical field.
- Experience: Minimum of 2+ years of hands-on experience in IT technical support, systems administration, or network operations (experience supporting retail/F&B/hospitality environments is a major advantage).
- ERP Familiarity: Practical administrative or user-support experience with Odoo and/or SAP (e.g., SAP Business One), including understanding how POS systems integrate with back-office accounting and inventory modules.
- Networking Fundamentals: Solid working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, Access Points, and enterprise firewalls (e.g., Cisco, Sophos, Fortinet, or MikroTik).
- Hardware & POS Troubleshooting: Proven ability to diagnose and fix POS terminals, thermal/network printers, and peripheral hardware under time-sensitive conditions.
- Communication: Strong command of Arabic and professional working proficiency in English, with the interpersonal skills needed to coordinate effectively with non-technical staff and regional teams in Iraq.
Preferred Qualifications (Bonus Points)
- Certifications such as CompTIA A+, Network+, CCNA, or MikroTik/Sophos certifications.
- Basic scripting, database query skills (SQL), or familiarity with Linux environments and containerization (Docker).
- Curiosity and passion for automation, modern software workflows, and Artificial Intelligence tools.
Why Join Al Maysarah Holding? (The Group + AI Venture Advantage)
Joining Al Maysarah Holding offers a career environment that very few organizations in the region can match:
- Enterprise Stability Meets Startup Innovation: Enjoy the job security, diverse industry exposure, and structured resources of a multi-sector holding group, combined with the fast-paced, forward-thinking culture of a modern technology house.
- Direct Career Pathway into AlMaysarah AI: We actively invest in internal talent. High-performing engineers who demonstrate strong problem-solving capability, ownership, and technical aptitude will have the opportunity to grow and transition into our dedicated AI subsidiary (AlMaysarah AI)—working alongside our engineering and strategy teams on cloud architecture, enterprise automation, AI deployments, and next-generation software products.
- Multi-Country Exposure: Gain regional cross-border operational experience managing technology stacks across Jordan and Iraq across diverse sectors (F&B, industrial, and corporate).
- Hands-On Ownership: Rather than being siloed into a single repetitive helpdesk ticket queue, you will touch every layer of enterprise IT—from firewalls and ERP systems to retail hardware and regional team coordination.
