29 days ago
Full TimeMid Level
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Skills Gap Analyzer
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Company Description AL-Bar Automobile Trading & Service Ltd. Co. (Toyota Iraq) is an authorized Toyota distributor and service provider, offering sales, maintenance, and after-sales support to customers across Iraq. The company focuses on delivering reliable automotive solutions, genuine parts, and high-quality technical services aligned with Toyota standards. Team members work with modern tools, service processes, and training programs designed to ensure safe, efficient vehicle performance. The organization values customer satisfaction, professional development, and adherence to global automotive best practices.
Role Description This full-time, on-site Technical Advisor role is based in Iraq and supports customers and service staff with expert guidance on Toyota vehicles. The Technical Advisor reviews customer concerns, performs initial assessments, and coordinates with technicians to ensure accurate diagnosis and effective repairs. Responsibilities include providing technical support, explaining recommended services in clear terms, and preparing service orders and documentation. The role involves troubleshooting complex issues, ensuring compliance with manufacturer standards, and following up with customers to confirm that their needs are met. The Technical Advisor also contributes to continuous improvement by sharing technical updates, supporting training activities, and promoting a safe and efficient service environment.
Qualifications
* Strong Analytical Skills for diagnosing vehicle issues, interpreting technical data, and supporting accurate repair decisions.
* Effective Communication and Customer Service skills to explain technical information clearly, manage expectations, and build trust with customers and colleagues.
* Hands-on experience in Technical Support and Troubleshooting for automotive systems, preferably with Toyota or similar brands.
* Relevant technical education or certification in automotive engineering, mechanics, or a related field.
* Knowledge of automotive diagnostic tools, service procedures, and safety standards.
* Ability to work on-site in a fast-paced service environment and collaborate with multidisciplinary teams.
* Good organizational skills and attention to detail for managing service records and technical documentation.
* Proficiency in local language; English communication skills are an advantage.