Job PurposeThe Service Quality Officer is responsible for monitoring and improving service quality across UAE operations through regular site visits, equipment inspections, quality checks, issue identification, RCA and follow-up of corrective actions.
The role requires a strong field presence and the ability to work independently with Operations, Workshop and other functions to identify and address quality and service-related issues.
Key Responsibilities
- * Conduct regular site visits and service quality inspections across UAE projects.
- Inspect and monitor dewatering systems, pumps, pipelines, tanks, valves and associated equipment at site.
- Verify equipment installation, configuration, connections and operating conditions against approved requirements and good engineering practices.
- Identify quality issues, equipment-related concerns, incorrect installation, bypasses, improper connections and potential service risks.
- Work closely with Operations and site teams to understand issues and recommend practical corrective actions.
- Raise and follow up Service Quality observations, NCRs and corrective actions where required.
- Support investigation and root cause analysis (RCA) of equipment failures, service quality incidents and recurring issues.
- Monitor repeat issues and identify opportunities for preventive actions and process improvement.
- Challenge non-compliant or poor-quality practices when required and ensure issues are properly addressed.
- Coordinate with Workshop, Operations and other relevant teams for equipment inspection, repair, testing and release.
- Maintain clear inspection records, reports and quality documentation.
- Support quality audits, inspections and continuous improvement initiatives.
- Identify recurring service quality trends and provide feedback to management.
- Promote a proactive quality culture across field operations.
Preferred Experience
- * Minimum 3–5 years of relevant QA/QC, Service Quality, Inspection or field engineering experience.
- Strong hands-on site visit experience is mandatory.
- Experience with dewatering, pumps, pipelines, valves, tanks or similar industrial equipment is highly preferred.
- Experience in oil & gas, construction, industrial services, equipment rental, utilities or similar field-service environments is preferred.
- Electrical or mechanical engineering background will be an advantage.
- Experience with RCA, NCR, CAPA and corrective action follow-up.
- Good understanding of ISO 9001 and quality management principles.
- Experience working directly with Operations, site teams and customers is preferred.
Key Competencies
- * Strong ownership and accountability.
- Confident communication and ability to challenge Operations constructively when quality concerns are identified.
- Good leadership and interpersonal skills.
- Practical problem-solving and RCA capability.
- Ability to work independently with minimum supervision.
- Strong observation and inspection skills.
- Willingness to travel between UAE sites regularly.
- Good reporting and documentation skills.
Mandatory Requirements
- * Valid UAE driving licence.
- Willingness to travel regularly between UAE project sites.
- Proven hands-on site inspection experience.
- Strong communication, ownership and problem-solving skills.
EducationBachelor's/Diploma in Mechanical, Electrical, Civil Engineering, Quality or a related technical discipline.
