Key Responsibilities
- Achieve volume and revenue targets by expanding the client base, deepening relationships, and executing an effective sales strategy.
- Proactively drive new account openings through targeted outreach and relationship-building initiatives.
- Collaborate with internal departments—including Credit and Operations—to ensure timely resolution of pending cases and seamless service delivery.
- Strengthen existing client relationships by understanding individual financial needs and delivering tailored banking solutions.
- Take ownership of customer queries and complaints, ensuring timely and effective resolution.
- Handle customer requests and inquiries with professionalism and efficiency to deliver an exceptional banking experience.
- Monitor and report potential fraud or risk concerns to the Branch Manager, providing timely feedback for appropriate action.
- Manage complaints in coordination with Consumer Rights Protection, Compliance, and Governance teams, ensuring adherence to policies, procedures, and SLAs.
- Perform any other tasks assigned by management to support business growth and service excellence.
QUALIFICATIONS
Minimum Qualifications
- Bachelor’s degree in (Commerce, Business Administration, Accounting…etc.) or its equivalence
Minimum Experience
- 3+ years of relevant experience, banking experience is a plus,
Job-Specific Knowledge & Skills
- Advanced knowledge of retail banking operations and products.
- Strong customer portfolio and retention management skills.
- Ability to guide and support junior staff.
- Strong understanding of risk, compliance, and internal controls.
- Excellent sales performance management skills.
Personal Skills
- Strong leadership and mentoring abilities.
- Excellent communication and interpersonal skills.
- Results-driven with high attention to quality.
