We’re Hiring | Senior Application Support Engineer
We are looking for an experienced Senior Application Support Engineer to join our IT team and ensure the stability, availability, and performance of business-critical applications while supporting daily operations and continuous system improvements.
Key Responsibilities:
- Monitor, maintain, and troubleshoot enterprise applications to ensure system availability and optimal performance.
- Manage and resolve application incidents and problems in accordance with established SLAs.
- Perform application performance tuning, root cause analysis, and implement preventive measures.
- Monitor and maintain application integrations, interfaces, and legacy systems to ensure seamless data exchange.
- Coordinate application upgrades, patches, releases, and system enhancements.
- Collaborate with infrastructure, database, development teams, and external vendors to resolve technical issues.
- Maintain system documentation, incident reports, and operational procedures.
- Monitor and report on application availability, capacity, performance KPIs, and SLAs.
- Develop and maintain operational reports and dashboards.
- Support business-critical applications and ensure operational continuity, including 24/7 support when required.
Requirements:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum of 5 years of experience in application support, including at least 2 years in a senior or lead role.
- Strong troubleshooting, problem-solving, and application performance monitoring skills.
- Experience in incident management, application maintenance, system integrations, and production support.
- Familiarity with third-party APIs and application integrations within the banking or financial services sector.
- Understanding of IT service management processes and SLAs.
- Knowledge of Retail or Corporate Lending systems and business processes is preferred.
- Strong communication, coordination, and analytical skills.
Location: Riyadh, Saudi Arabia
