Role Summary
Provide functional support, enhancements and change delivery for SAP SuccessFactors Employee Central Payroll. This covers end-to-end payroll operations, period-end processing and GCC statutory compliance.
Key Responsibilities
- Act as L2/L3 support for ECP incidents, service requests and problems within agreed SLAs.
- Provide critical process support during payroll cutoff and closing periods.
- Configure and maintain wage types, schemas, PCRs and payroll posting to FI/CO.
- Support Payroll Control Center (PCC), including validation rules, alerts and monitoring.
- Manage EC–ECP replication (PTP) and resolve errors in master data, replication and payroll results.
- Configure and support GCC localization: GOSI/social security, WPS, end-of-service benefits, expat payroll, and GCC-specific time types.
- Work with integration teams on CPI interface, including bank files, Time and SAP Finance.
- Analyze change requests: requirements gathering, FSR/HLD preparation, effort estimation, SIT/UAT support and deployment.
- Perform root cause analysis for recurring payroll issues and recommend permanent fixes.
- Maintain payroll documentation, SOPs and release notes.
- Coordinate with SAP support and third parties on escalated issues.
Skills
Requirements
- 8+ years of SAP HCM/Payroll experience, including at least 3 years hands-on with SuccessFactors ECP.
- At least 2 full-cycle ECP implementations or equivalent AMS experience.
- Strong command of wage types, schemas, PCRs, off-cycle processing and payroll debugging.
- Hands-on experience with PCC and EC–ECP replication.
- Proven GCC payroll localization experience, ideally including Qatar.
- Working knowledge of EC master data and foundation objects.
- Experience in AMS/support environments with ITSM tools and SLA-driven delivery.
Certifications
- SAP SuccessFactors Employee Central Payroll (required)
- SAP SuccessFactors Employee Central (preferred)
