Department: DTPS, Enabling Technology
Location: New Cairo, Egypt
We are seeking a skilled SAP Basis engineer to join our team. The successful candidate will play a crucial role in executing the operational management of the SAP Basis infrastructure, ensuring that SAP Systems are optimized for performance, security, and availability.
YOUR KEY RESPONSIBILITIES:
• Overseeing the operational management of the SAP Basis infrastructure, ensuring that SAP systems are optimized for performance, security, and availability.
• Managing periodic maintenance activities, such as system refreshes, patching, upgrades, and installations.
• Monitor and tune system performance and workload to ensure high availability and performance.
• Provide hands-on technical leadership to troubleshoot and resolve complex issues within the SAP environments, such as system outages, performance bottlenecks, or security vulnerabilities.
• Assist/execute with database activities, like health & performance monitoring, Log management, replication and high-availability monitoring.
• Implement and maintain automated processes (e.g., auto-scaling, automated backups, monitoring) to reduce manual intervention and improve efficiency.
• Act as SAP technical consultants accountable for the design and implementation of SAP S/4HANA capabilities.
• Support the development and Architecture that enables increasingly Agile Delivery and Delivery Automation, Continuous Testing and Continuous Deployment (DevOps).
• Collaborate with Enterprise architects, Solution architects and other infrastructure architects to ensure systems architecture, which will be supporting optimally the enterprise strategic priorities.
• Cost management: Support the operation of systems, ensuring optimum cost management and tracking of Cloud/SaaS costs: licensing, resource use (compute, storage, High Availability).
• Manage technical escalations between CCH and the outsourcing vendors, about the services under responsibility.
• Build strong, working relationships with technology partners and platforms such as AWS, Microsoft Azure (strongly preferred), and Google or other SaaS, PaaS, IaaS providers.
• Ensure reliable operation of business-critical services by meeting agreed SLAs, optimizing performance and availability, and driving rapid incident resolution with a strong focus on incident & ticket volume reduction and MTTR reduction.
• Monitor, troubleshoot, and continuously improve production systems, leveraging operational insights, automation, and root cause analysis to enhance service stability, resilience, and user experience.
ARE THESE YOUR SECRET INGREDIENTS?
• University Degree in IT, Engineering or relevant field.
• Min 2 years of relevant IT work experience.
• 2+ years of experience in SAP Basis management, IT operations management.
• Excellent spoken and written English.
• Communication, organizational and analytical skills.
• Desired experience of IT Operation services in complex multinational environments.
• Strong technical background in SAP System Management, including experience with SAP in cloud environments (Azure(preferred), AWS, or GCP).
• Ability to optimize SAP Basis operational processes, including monitoring, and incident response, to improve performance and reduce costs.
• Experience in automating SAP Basis operations using tools such as SAP LaMa, reducing manual intervention, and improving system reliability and efficiency.
• Skilled in resolving complex SAP Basis issues, including troubleshooting performance bottlenecks and security vulnerabilities in SAP environments.
• Skilled in working with other technical leads, architects, and business teams to ensure that cloud operations align with business objectives and technical requirements.
ABOUT YOUR NEW TEAM:
We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.
And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.
AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
