About the role
We are looking for an experienced Regional Technical Engineer to manage technical field operations across an assigned region, supervise Technician Supervisors and their teams, ensure timely maintenance and fault resolution, and maintain high standards of technical performance and service delivery.
The ideal candidate will have strong hands-on experience in CCTV, surveillance systems, networking, and multi-site field team management.
Key Responsibilities
- Plan daily activities and deploy field teams across the assigned region.
- Receive fault reports from the control room and dispatch teams based on urgency and priority.
- Perform initial technical troubleshooting and escalate complex issues when necessary.
- Supervise subcontractors and monitor field team performance.
- Ensure accurate completion of technical reports, maintenance forms, and site visit documentation.
- Monitor spare parts availability and coordinate requirements with the regional warehouse.
- Track regional technical performance and provide regular status reports to the O&M Technical Lead.
- Coordinate with Project Quality Assurance (PQA) on schedules, budget requests, and SLA compliance.
- Ensure all field expenditures receive prior PQA authorization.
Requirements
- Minimum 7 years of experience in technical field operations.
- At least 2 years in a supervisory or team leadership role.
- Hands-on experience with CCTV and surveillance systems, including cameras, NVRs, DVRs, and basic VMS operation.
- Practical knowledge of networking, LAN configuration, switches, and fault diagnosis.
- Familiarity with UPS and power systems, structured cabling, racks, and passive infrastructure.
- Experience managing field teams across multiple sites.
- Ability to diagnose technical issues remotely using field reports.
- Strong leadership, organizational, communication, and problem-solving skills.
- Willingness to work in the field when required.
- Strong coordination skills and the ability to work collaboratively with cross-functional teams.
Available Work Locations: Candidates are welcome to apply for any of the following regional offices:
- Cairo
- Tanta
- Alexandria
- Assiut
- Suez
