Company Description
Serenada Hotel is a historic landmark and luxury retreat in Beirut's Hamra District, recognised as one of the city's most iconic hotels. It offers a distinguished setting for business meetings, society weddings and family holidays, welcoming local guests and international visitors alike. Known for blending old-world elegance with modern style, Serenada delivers a quintessential Beirut experience, and its long-standing reputation makes it a preferred address in the city's social and business life.
Role Description
We're looking for a warm, polished Receptionist to be the first face our guests meet and the person they remember when they leave. This is a full-time, on-site role at the front desk, working rotating shifts and collaborating closely with every team in the hotel to keep operations smooth and guest satisfaction high.
Your day-to-day will include:
- Welcoming guests and handling check-in and check-out quickly and accurately
- Managing reservations, room assignments and guest requests through our property management system
- Answering and routing phone calls, taking messages, and directing visitors to the right departments
- Responding promptly to guest enquiries by phone, email and booking platforms
- Processing payments, settling guest accounts and completing your shift cash-up and handover
- Maintaining guest records and preparing front desk reports
- Recommending hotel services, restaurants, sights and experiences in Beirut and across Lebanon
- Coordinating with housekeeping, maintenance and food & beverage so every guest need is handled
- Following front office standards, security procedures and guest data privacy at all times
Qualifications
- Strong front desk and clerical skills to manage reservations and documentation accurately
- Excellent communication and customer service skills, with the ability to resolve issues calmly and professionally
- Solid phone etiquette and a courteous, professional manner
- Basic computer literacy; familiarity with a hotel PMS or reservation system is a plus
- Previous experience in hospitality or a front desk role is an advantage (hospitality graduates with internships are welcome to apply)
- Good with numbers and careful with cash and payments
- Fluent English and Arabic; French or additional languages are a plus
- Well-presented, friendly and naturally service-minded
- Able to work flexible shifts, including evenings, nights, weekends and holidays
How to Apply
- Send your CV to [email protected] with "Receptionist – Serenada" in the subject line, or apply directly through LinkedIn.
