Onboarding Specialist (Amman, remote)
We're Zay-OS. We build restaurants their own ordering website so they stop handing the delivery apps the commission they usually take, 15 to 30% of every order. We've got restaurants running across the United States, we're growing fast, and we need an onboarding specialist, that's why this job exists.
Here's what you'd actually be doing. A restaurant signs with us. Somebody then has to get their menu in, the photos, the hours, the tax rates, and check all the list twice before we tell them they're ready to launch. That somebody is you. The owners you'll be dealing with aren't technical, they're busy running a business while they're talking to you, and plenty of them would rather talk to you in Arabic and English. You'll also report to our CS team lead.
About the hours, because this is the bit people get wrong
Monday to Friday, 11am to 7pm US Eastern. In Amman that's 7pm to 3am, so your week runs Monday evening through to early Saturday morning. From late March to early November it shifts an hour earlier.
It's a night shift. We'd rather you worked that out now than in month three. If those hours don't fit your lifestyle, don't apply. There's no daytime version of this job.
What we're looking for
You've worked at a startup. Priorities move, the checklist changes, some weeks look nothing like the last one. We'd rather not be the ones teaching you that.
Arabic and English, both of them properly. You'll be writing to Arab American restaurant owners every day and speaking Arabic with a lot of them. Your written English and Arabic is the first thing we look at.
You follow the checklist. Exactly. When it says do this first, you do this first. People improvise on a live menu and that restaurant loses real orders that night.
You ask when you're not sure. Guessing on somebody's live storefront is the one habit we can't work around.
You're patient with people who aren't technical. Some of these owners haven't done any integrations. That isn't a problem, that's the job.
The part we can't teach you
Everything above, we can teach. This we can't. We need somebody with a fire under them. A force of pushing forward. If what you're after is a quiet seat, this isn't it, and we'd honestly rather leave the chair empty. If you read that and thought yes, that's me, then apply.
Money
$500 a month, full time. We look at it again at 90 days and raise it based on performance. The review happens either way. What it's worth is up to you.
How this goes
LinkedIn’s screening questions first, so take those seriously. Then two conversations with us. That’s the whole process, we’re not going to drag you through five rounds.
