Company Description Allianz Egypt, comprising Allianz Life Assurance Company – Egypt and Allianz Insurance Company – Egypt, is a leading provider in the Egyptian insurance market, offering comprehensive motor and other insurance solutions to individuals and business partners. The company combines deep local market knowledge with extensive international expertise to deliver high-quality, integrated insurance services. Allianz Egypt is committed to transparency and customer protection, providing clear channels for clients to submit complaints via hotline, email, or in person. If customers are not satisfied with the resolution, they have the right to escalate their complaints to the Financial Regulatory Authority through the consumer complaint portal. This focus on service, compliance, and customer rights supports a professional and trustworthy work environment for team members.
Role Description The Motor Insurance Representative is a full-time, on-site role based in New Cairo, responsible for supporting customers and partners with motor insurance products and services. This role includes handling policy inquiries, explaining coverage options, processing new policies, endorsements, and renewals, and ensuring accurate documentation in line with company and regulatory standards. The Motor Insurance Representative responds to claims-related queries, guides customers through the claims process, and coordinates with internal teams to facilitate timely resolution. Daily tasks also involve managing customer complaints professionally, maintaining up-to-date knowledge of motor insurance offerings and procedures, and contributing to sales targets through cross-selling and upselling where appropriate. The role requires consistent collaboration with colleagues, adherence to compliance guidelines, and delivery of a customer-focused experience.
Qualifications
