The Luxury Watch Sales Associate / Advisor is responsible for delivering exceptional customer service, promoting luxury watches, and achieving sales targets. The role focuses on personalized client experiences, product knowledge, relationship building, and maintaining high standards of boutique presentation and brand representation.
Key Responsibilities
- * Welcome customers and provide personalized product recommendations based on their preferences and needs.
- Demonstrate knowledge of luxury watch brands, collections, craftsmanship, features, and heritage.
- Achieve individual sales targets and contribute to overall boutique performance.
- Build and maintain long-term client relationships through follow-ups and clienteling activities.
- Explain product features, pricing, warranty coverage, and after-sales services.
- Handle sales transactions, payments, and documentation accurately.
- Maintain product displays, visual merchandising standards, and boutique presentation.
- Ensure secure handling, storage, and accurate tracking of high-value inventory.
- Support stock management, inventory checks, and loss prevention procedures.
- Coordinate servicing, repairs, warranty inquiries, and after-sales requests.
- Stay updated on new collections, product launches, market trends, and competitor activities.
- Handle customer feedback and complaints professionally.
- Participate in promotional events, product launches, and VIP client engagement activities.
Requirements
- * Diploma or degree in Business, Sales, Marketing, or a related field is an advantage.
- Experience in luxury retail, watches, jewelry, or premium customer service is preferred.
- Strong interest in luxury watches, craftsmanship, and prestigious brands.
- Excellent communication, interpersonal, negotiation, and sales skills.
- Professional appearance, refined presentation, and a customer-focused mindset.
- High level of integrity, discretion, and attention to detail when handling valuable products.
- Ability to achieve sales targets and work effectively within a team.
- Familiarity with POS systems, inventory management, and CRM tools is an advantage.
- Proficiency in English; additional languages are an advantage.
- Flexibility to work shifts, weekends, and public holidays when required.
- For senior-level roles, experience in VIP client management, luxury sales, and mentoring junior staff is preferred.
