Job Summary
Responsible for managing daily soft services operations across assigned locations, including Catering, Housekeeping, Cleaning, and Messenger Services, ensuring high service standards, proper manpower deployment, contractual compliance, and client satisfaction.
Key Responsibilities
- Manage daily catering, housekeeping, cleaning, and messenger operations.
- Supervise site supervisors and operational staff across assigned locations.
- Monitor manpower, attendance, shifts, productivity, and staffing requirements.
- Ensure high standards of cleanliness, hygiene, food safety, and service quality.
- Conduct regular site inspections and address operational issues immediately.
- Ensure compliance with contracts, SLAs, KPIs, HSE requirements, and client standards.
- Maintain strong client communication and resolve complaints promptly.
- Coordinate with HR regarding manpower shortages, replacements, and recruitment.
- Monitor materials, equipment, uniforms, PPE, and other operational resources.
- Prepare regular manpower and operational performance reports.
- Control operational costs, resource usage, and wastage.
- Ensure smooth service continuity and implement corrective actions when required.
Qualifications & Requirements
- Bachelor's degree or diploma in Hospitality, Facilities Management, Business Administration, or related field.
- Minimum 10 years' experience in Soft Services operations, preferably catering, housekeeping, or cleaning services.
- Experience managing large and multicultural workforces.
- Strong knowledge of manpower planning, hygiene, HSE, and service quality standards.
- Strong leadership, client management, and problem-solving skills.
- Good English; Arabic is an advantage.
- Valid Kuwait driving license preferred.
Key Competencies
- Soft Services Operations
- Manpower Management
- Client Relationship Management
- Quality & Hygiene Control
- Team Leadership
- Cost & Resource Control
- Problem-Solving & Reporting
