We are looking for a skilled Jira Administrator to manage, configure, and optimize our Jira environment, ensuring efficient project management, streamlined workflows, and effective collaboration across teams. The ideal candidate will have hands-on experience in Jira administration, workflow customization, user management, and system configuration, with a strong understanding of Agile methodologies and Atlassian tools.
Key Responsibilities
- Administer and maintain Jira applications, ensuring optimal performance, availability, and usability.
- Configure and manage Jira projects, workflows, issue types, screens, fields, schemes, and permissions.
- Manage user accounts, groups, roles, access controls, and project-level permissions.
- Design, customize, and maintain workflows, automation rules, dashboards, and filters based on business requirements.
- Support Agile teams in configuring and managing Scrum and Kanban boards, backlogs, sprints, and reporting.
- Troubleshoot Jira-related issues, investigate system errors, and provide technical support to end users.
- Manage Jira integrations with Confluence, Bitbucket, and other third-party applications.
- Monitor system performance, perform routine maintenance, and support Jira upgrades and migrations.
- Establish and maintain Jira administration standards, documentation, and best practices.
- Collaborate with stakeholders and technical teams to identify opportunities for process improvement and automation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3–5 years of hands-on experience in Jira Administration.
- Strong expertise in Jira configuration, administration, workflow management, and permission schemes.
- Experience with Jira Software and Jira Service Management (JSM) is an advantage.
- Good understanding of Agile methodologies, including Scrum and Kanban.
- Hands-on experience with Jira automation, dashboards, reporting, and custom configurations.
- Familiarity with Confluence and other Atlassian products.
- Knowledge of Jira integrations, REST APIs, and scripting (Groovy, Python, or JavaScript) is an added advantage.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder management skills.
