Technology Solutions Management
- Review overall design for all changes (Projects/CRs) to ensure their compliance with IT architecture guide lines.
- Review Design documents presented from vendors to ensure business requirement are incorporated and design is agile, scalable and compliant with ADIB standards.
- Perform gap analysis for business requirement and guide team to find best solution to meet these requirements.
Service Availability and Delivery Management
- As a Subject Expert in the applications, he will also play a significant role in projects as needed. This will include business analysis, scoping, alternatives validation, effort sizing, testing and post-implementation validation.
- Supports a project delivery point of view & Day to day issues support and align the business requirements.
- Ensure quality of project technical deliverables including Scope of work, design document, implementation packages and deployment plans.
- Perform software research, testing, and recommendations when needed
- Handling Vendors, internal IT & business communications effectively.
- Prepare Deployment plans for production changes.
- Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
- Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
- Perform handover activities with application support team(s) for any new application before installing into production.
- Follow up with vendor to deliver fixes, change requests that are requested to resolve issues raised during the project life cycle.
- Assess the changed raised from business if it can be done internally, and develop the change request when applicable.
- Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production.
- Review issues raised during testing phase and classify them accordingly.
- Communicate UAT issues to vendor, follow up till fixes are received. Upon fixes deployment, he should perform sanity check and inform UAT team to proceed with testing activities.
- Supports a project delivery point of view & Day to day issues support and align the business requirements.
- Handle system analysis & design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
- As a team member, this role will also handle, internal IT & business communications effectively.
Process Governance
- Document, and track, case histories, issues, and actionable steps taken
- Improve documentation of application services policies and procedures related to his area.
- Help in building system requirements and RFP for new solutions.
- Build troubleshooting guides for SW systems in hand and perform on the job training for service desk teams to act as 1st line support and mentor Jr Application specialists
- Recommend changes to policies, procedures, systems and products to add value to ADIB service offering.
- Ensure keeping departmental procedures and documentation related to development and maintenance of all banking applications.
- Follow up to get all documentation related to new applications/CR
- Maintaining development releases and source backup.
- Provide the direct manager with performance reports periodically.
- Provide risk assessments in supporting new projects
And any other assigned tasks.
Minimum Qualifications:
- B.SC computer science or computer engineering
- 2+ years of experience in banking/ bank applications, FinTech’s and/or financial institution.
- Have previous experience working on support role or a large-scale banking system implementations and troubleshooting
