EFS Facilities Services is a leading integrated facilities management provider, delivering comprehensive solutions across multiple sectors and geographies. We are committed to operational excellence, service quality, and technology-driven solutions that support our business operations and client requirements.
Role Overview
We are seeking a proactive and technically skilled IT Technician to support day-to-day IT operations in the Sulaymaniyah region. The successful candidate will provide first-line technical support to employees, troubleshoot laptop and connectivity issues, assist with basic IT infrastructure and security support, and ensure the smooth functioning of IT equipment and systems.
The ideal candidate should possess practical troubleshooting skills, a service-oriented approach, and strong communication abilities. Proficiency in English and Kurdish is particularly important for effective coordination and support within the region, while knowledge of Arabic would be an advantage.
Key Responsibilities
- Provide day-to-day technical support to employees, resolving hardware, software, laptop, connectivity, and other basic IT-related issues.
- Install, configure, maintain, and troubleshoot laptops, desktops, printers, peripherals, and other IT equipment.
- Assist with basic IT infrastructure support, including network connectivity, Wi-Fi access, LAN connections, and related troubleshooting.
- Support the setup and configuration of employee workstations, ensuring that IT equipment is operational and ready for use.
- Assist with user account setup, access permissions, password resets, and basic system access issues, in accordance with company policies and approval procedures.
- Provide basic IT security support by following established information security guidelines, escalating potential security incidents, and assisting with endpoint protection and system updates.
- Monitor IT equipment and connectivity issues, identify recurring problems, and coordinate with the relevant IT teams for timely resolution.
- Maintain accurate records of IT assets, service requests, troubleshooting activities, equipment allocation, and maintenance history.
- Coordinate with internal IT teams, service providers, and vendors to resolve technical issues that require further investigation or specialised support.
- Support the installation of approved software, system updates, and IT applications in accordance with organisational standards.
- Assist with onboarding and offboarding IT requirements, including equipment allocation, system access coordination, and the recovery of company assets.
- Provide basic guidance to employees on the appropriate use of IT systems, equipment, and security practices.
- Ensure IT support requests are handled promptly, professionally, and in accordance with agreed service levels.
- Follow company IT policies, information security requirements, and established procedures when handling equipment, systems, and user information.
What We’re Looking For
- Previous experience in an IT Technician, IT Support, Helpdesk, or similar technical support role.
- Basic knowledge of IT infrastructure, including laptops, desktops, network connectivity, Wi-Fi, LAN, printers, and peripheral devices.
- Practical troubleshooting skills relating to hardware, software, connectivity, and common end-user technical issues.
- Basic understanding of IT security practices, user access management, endpoint protection, and information security procedures.
- Familiarity with Windows operating systems, Microsoft Office applications, and common workplace IT tools.
- Strong problem-solving and analytical skills, with the ability to identify technical issues and provide practical solutions.
- Good organisational skills and the ability to manage multiple support requests while prioritising urgent operational requirements.
- Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
- Strong proficiency in English and Kurdish is critical for effective communication and IT support in the Sulaymaniyah region.
- Knowledge of Arabic would be an additional advantage.
- Ability to work independently, coordinate effectively with regional and central IT teams, and escalate complex technical issues when required.
- A proactive attitude, attention to detail, and commitment to maintaining reliable and secure IT operations.
Educational Qualifications
- Diploma or bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline is preferred.
- Relevant IT certifications, such as CompTIA A+, Network+, Microsoft certifications, or equivalent technical training, would be an advantage.
- Practical experience in IT support, laptop troubleshooting, network connectivity, and basic infrastructure support will be considered favourably.
Why Join EFS Facilities Services?
- Opportunity to contribute to essential IT operations within a diverse facilities management environment.
- Exposure to IT infrastructure, technical troubleshooting, and end-user support activities.
- Opportunity to collaborate with regional teams and develop practical IT support capabilities.
- A professional working environment that values service quality, teamwork, accountability, and continuous improvement.
Location
Sulaymaniyah Region, Iraq
