Job Summary
We are seeking an experienced Housekeeping Manager to oversee housekeeping and cleaning operations across government projects and facilities. The successful candidate will be responsible for maintaining high standards of cleanliness, managing large teams, ensuring contractual compliance, and delivering efficient, cost-effective services.
Key Responsibilities
- Oversee daily housekeeping and cleaning operations across assigned government projects and facilities.
- Manage and supervise housekeeping teams, supervisors, and cleaning staff.
- Ensure all services meet government contract requirements, quality standards, and client expectations.
- Plan manpower deployment, duty rosters, attendance, and staff allocation across multiple locations.
- Conduct regular site inspections and ensure compliance with hygiene, health, and safety standards.
- Coordinate directly with government representatives and clients regarding operational requirements and service performance.
- Monitor staff productivity, service quality, and operational KPIs.
- Manage cleaning materials, equipment, inventory, and departmental expenses.
- Handle client complaints, operational challenges, and corrective actions promptly.
- Prepare operational reports, manpower reports, and performance assessments.
- Ensure compliance with contractual SLAs and avoid penalties related to service deficiencies or manpower shortages.
- Identify opportunities to improve operational efficiency and control costs.
Qualifications & Requirements
- Bachelor's degree or diploma in Hospitality Management, Facilities Management, or a related field.
- Mandatory: Proven experience managing housekeeping or cleaning operations under government contracts/projects in Kuwait.
- Minimum 7 years of relevant experience, including at least 3 years in a managerial position.
- Experience managing large housekeeping teams across multiple sites.
- Strong understanding of government contract requirements, manpower planning, and service-level agreements (SLAs).
- Experience in soft services, facilities management, or outsourced cleaning operations.
- Strong leadership, communication, and client relationship management skills.
- Knowledge of cleaning procedures, equipment, chemicals, and HSE standards.
- Good command of English; Arabic is an advantage.
- Proficiency in Microsoft Office and operational reporting.
Key Performance Indicators (KPIs)
- Compliance with government contractual requirements and SLAs.
- Client satisfaction and service quality.
- Manpower availability, attendance, and productivity.
- Cleaning quality and inspection results.
- Operational cost control and budget performance.
- Reduction of client complaints and contractual penalties
