Handle the process cycle for customers’ cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed.
Generic Responsibilities
- Assist in improving the efficiency and effectiveness of the workflow.
- Act as a checker and participate in team evaluation and provide feedback (if required).
- Participate in reporting RCM quarter sample.
- Provide periodical analytical reports according to identified time.
Key Responsibilities
- Handle opening and closing the vault at the beginning and end of each working day.
- Change the screen of foreign exchange rates at the beginning of the working day taking into consideration changes during the day.
- Review and approve transactions executed by Teller within set limit.
- Receive and process cash / cheque deposits/withdrawals from customers.
- Investigate thoroughly when in doubt of clients’ ID by verification questions.
- Review and approve daily journal “financial transactions” vs the actual transactions.
- Approve remittance transactions according to set limits.
- Notify Compliance and legal department with fake banknotes deposits.
- Monitor Branch cash retention limit and cash shipment.
- Verify customers Signature within set limit.
- Review returned cheques from Clearing Center, and follow up on delivery to concerned customer.
- Implement DCFC (Daily Controls & Functions Checklist).
- Investigate thoroughly any differences in balancing and reconciliation of cash by following the approved policies and procedures.
- Spot any potential selling opportunity and refer it to concerned parties.
- Execute FX deals and obtain approvals from dealing room through e-mail or K2 System.
- Handle efficiently custody items, and keys as per custodian matrix and relevant policies and procedures.
- Comply with all relevant CBE regulations, AML regulations and internal ADIB policies as per set limits and given signature authority in order to maintain ADIB sound legal position and mitigate any potential risks.
- Participate in the related UAT testing and review the results to ensure correct implementation.
- Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.
- And any other assigned Tasks.
