Company Description Art of Service (AOS) is an integrated branding, production, and execution company that helps organizations create professional spaces, impactful events, high-quality printed materials, and premium customized products. Founded in Egypt in 2016 and based in Sheraton Al Matar, El Nozha, Cairo, AOS delivers end-to-end project support from concept and design through material selection, production, installation, and delivery. The company’s core services include office branding and signage, events and booths, printing services, and corporate giveaways and custom manufacturing. AOS serves a wide range of clients across Egypt, including corporate offices, real estate and construction firms, financial institutions, healthcare and educational organizations, retailers, manufacturers, hospitality businesses, NGOs, and SMEs. Through its Proudly Made in Egypt range, AOS offers customized bags, laptop sleeves, leather boxes, executive gift sets, and branded business accessories, aiming for integrated solutions, reliable execution, and lasting impact.
Role Description The Head of Customer Relationship Management at AOS is a full-time, on-site role based in Cairo, responsible for developing and leading the company’s customer relationship strategy. This role oversees CRM initiatives to enhance customer satisfaction, retention, and long-term value, ensuring consistent, high-quality interactions across all touchpoints. Day-to-day activities include analyzing customer data, segmenting markets, designing and implementing customer experience programs, and monitoring performance metrics to drive continuous improvement. The Head of CRM collaborates closely with sales, marketing, operations, and production teams to align client expectations with delivery capabilities and to resolve complex customer issues. This role also involves managing and coaching the CRM team, establishing best practices, and identifying opportunities to strengthen client loyalty and grow key accounts.
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