Company Description ETISALAT BUSINESS CONNECTION provides comprehensive business connectivity and communication solutions to a wide range of clients. Services include high-speed Business Edge Internet Pro, GSM solutions, and plug-and-play connectivity for offices. The company also offers Office 365 licensing, CCTV camera systems, SMS marketing, and online marketing services. By combining technology, security, and digital outreach, ETISALAT BUSINESS CONNECTION helps businesses maintain reliable operations and reach their customers effectively. The organization focuses on delivering tailored solutions that support business growth and continuity.
Role Description The English B1+ Customer Service Advisor (Morning Shift) is a full-time, on-site role based in Cairo, Egypt. In this position, the advisor responds to customer inquiries via phone and other communication channels, providing clear information about business connectivity, internet services, GSM, and related products. The advisor assists customers with service activation, troubleshooting, billing queries, and general support, ensuring issues are resolved promptly and accurately. Daily tasks include maintaining detailed records of customer interactions, following established procedures, and escalating complex cases to the appropriate teams. The advisor is expected to uphold high standards of professionalism, contribute to customer satisfaction targets, and collaborate with colleagues to improve customer experience.
Qualifications
* Strong customer-focused service and customer satisfaction skills, with the ability to understand and address client needs effectively.
* Professional telephone manner and customer support abilities, including clear communication and active listening.
* Demonstrated customer service experience, preferably in telecommunications, internet services, or related sectors.
* English language proficiency at B1+ level or higher, with confident spoken and written communication.
* Ability to work on-site in Cairo, Egypt during morning shift hours and maintain punctual, reliable attendance.
* Solid problem-solving skills, attention to detail, and capacity to follow structured procedures and guidelines.
* Comfort with using computer systems, CRM tools, and basic office software to manage customer interactions.
* Team-oriented mindset, resilience in handling high-volume calls, and a professional approach to challenging situations.
