Company Description
Our client is a well-established, multi-business group based in Beirut, operating in travel and tourism, aviation and wine. Full company details will be shared with shortlisted candidates. The group values exceptional customer service, integrity and a warm, professional welcome for every client and visitor.
Role Description
This is a full-time, on-site role in Beirut for a Front Office & Customer Care Officer. You will be the first voice and the first face of the group. You will answer every external call, understand each caller’s need and route them to the right person. Where possible, you will resolve the request yourself rather than simply transferring it. You will also welcome and guide visitors so they feel attended to from the moment they arrive.
Key Responsibilities
- Answer all incoming external calls for the group’s companies and make sure no call goes unanswered or unrouted.
- Resolve callers’ requests directly where possible, and handle complaints calmly and professionally.
- When a colleague misses a transferred call, email them right away with the caller’s name, number and request.
- Log travel client enquiries in the call tracker and pass them to the sales team by email the same day.
- Welcome, guide and look after every visitor, and keep the reception area professional and tidy.
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Handle incoming mail, couriers and deliveries.
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Qualifications
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3–5 years of experience as a Call Center Agent; supervisory or team-lead experience is a strong plus.
- Formal training in communication skills and customer service.
- Proven problem-solving skills and the ability to stay calm when handling several calls and visitors at once.
- Excellent Arabic, English and French (all three required).
- Proficient in phone systems, email, Google Workspace / MS Office and data trackers.
- University degree in Business, Hospitality, Tourism or Communication. A technical diploma (TS/LT) with strong call-centre experience will also be considered.
- Experience in travel, aviation or hospitality is an advantage.
