Company Description Jbeil Supermarket, established in 1983, is a well-known retail destination in Lebanon offering a complete shopping experience across five floors. Customers can find daily groceries, fresh produce, home essentials, toys, seasonal items, and kitchen appliances all under one roof. Guided by family values and community spirit, the supermarket’s slogan “Your Super Home” reflects its commitment to a welcoming and supportive environment for every shopper. The company focuses on quality, convenience, and a warm in-store experience, continually evolving to meet customer needs. Jbeil Supermarket is located in Jbeil, Lebanon and serves a broad local customer base.
Role Description The Floor Manager role is a full-time, on-site position based at Jbeil Supermarket in Jbeil, Lebanon. The Floor Manager oversees daily operations on assigned floors, ensuring products are well-displayed, shelves are stocked, and the store environment is clean, safe, and welcoming. This role includes supervising and guiding floor staff, organizing work schedules, and providing on-the-job training to support consistent service standards. The Floor Manager monitors customer flow, responds to customer inquiries and concerns, and collaborates with other departments to maintain smooth store operations. The role also involves tracking basic performance indicators, reporting issues to management, and supporting promotional activities and seasonal displays.
Qualifications
- * Customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to providing a positive in-store experience.
- Strong Communication skills, with the ability to interact effectively with customers, team members, and management.
- Experience in Operations Management, including supervising daily floor activities and coordinating staff tasks.
- Training skills to coach, support, and develop team members in store procedures and customer service standards.
- Previous experience in retail or supermarket environments, preferably in a supervisory or team lead role.
- Ability to work flexible hours, including weekends and holidays, based on store needs.
- Solid organizational and time-management skills, with attention to detail and problem-solving abilities.
- Basic knowledge of inventory handling and merchandising principles is an advantage.
