Job Summery
Day-to-day control of a group of labour-accommodation buildings, outsourced or in-house: provider compliance, inspections, maintenance follow-up, resident issues and records.
Key responsibilities
• Monitor outsourced accommodation providers against contract terms, service levels and billing; validate invoices and escalate deviations.
• Conduct regular inspections of accommodation buildings covering cleanliness, hygiene, maintenance condition and living standards, with documented findings and follow-up to closure.
• Ensure resident well-being and safety: fire-safety and regulatory compliance, first point of contact for resident complaints, resolution within agreed timelines.
• Log, prioritise and follow up maintenance requests with providers or in-house technicians; track recurring faults and cost per building.
• Maintain accommodation records (occupancy, licences, permits, inspection reports) ready for audit and government inspection.
• Produce the monthly estate scorecard: occupancy, cost per head, service-level performance, open
complaints and safety findings.
Competencies and requirements
• Diploma or bachelor's degree in facility management, business administration or a related field.
• 3+ years in facility, property or workforce-accommodation management; experience managing
outsourced service providers against SLAs is an advantage.
• Working knowledge of accommodation, fire-safety and municipal / civil-defence requirements.
• Strong inspection, reporting and follow-up discipline; comfortable with Excel and facility-management or ticketing systems.
• Clear communicator with multicultural resident populations; firm but fair in handling complaints and supplier escalations.
• Organised, detail-oriented and able to cover multiple sites with regular travel within the region.
• Arabic and English required; valid driving licence required.
