Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centered solutions. The company designs consultative and customized outsourcing services that address each client’s unique business needs and help them focus on their core activities. With global coverage and a deep understanding of diverse cultures and industry best practices, ETISAL International delivers high-value, innovative services. The organization is committed to transparency, flexibility, integrity, and quality, aiming to exceed client expectations while valuing human capital and using state-of-the-art technologies.
Role Description This is a full-time, on-site English TeleSales Account role based in Cairo, Egypt. The role involves handling inbound and/or pre-qualified outbound calls, with no cold calling, to present products or services, answer questions, and guide customers through the sales process. Daily tasks include understanding customer needs, explaining offerings clearly in English, resolving basic inquiries, and ensuring a positive customer experience. The English TeleSales Account team member will update customer records, follow defined scripts and procedures, meet sales and quality targets, and collaborate with supervisors to improve performance and service delivery.
Qualifications
* Strong English communication skills, including clear spoken communication and active listening.
* Customer service capabilities, such as handling inquiries professionally and maintaining customer satisfaction.
* Experience or familiarity with English teaching or training, supporting clear explanations and guidance to customers.
* Basic translation or language support skills to clarify information when needed.
* Ability to work on-site in Cairo, Egypt, and maintain reliable attendance in a structured, target-driven environment.
* Comfort with call center tools, CRM systems, and standard teleSales processes.
* Previous experience in telesales, BPO, or customer contact centers is an advantage.
* High school diploma or equivalent; a university degree is beneficial but not mandatory.
