Key responsibilities
- Support the planning and delivery of facility management services across the site or portfolio.
- Coordinate hard and soft services, such as maintenance, cleaning, security, landscaping, waste management, and reception.
- Monitor planned preventive maintenance and reactive maintenance to ensure work is completed on time and to the required standard.
- Coordinate contractors and service providers, including work orders, site access, permits, risk assessments, and performance reviews.
- Track service-level agreements (SLAs), key performance indicators (KPIs), customer feedback, and corrective actions.
- Assist with budgets, cost control, purchase orders, invoices, forecasts, and reporting.
- Conduct site inspections and help ensure facilities, equipment, and common areas are safe, functional, and well maintained.
- Support compliance with applicable health and safety, fire safety, environmental, building, and contractual requirements.
- Maintain accurate records, including asset registers, maintenance logs, inspection reports, permits, and incident documentation.
- Respond to occupant or client concerns, coordinate resolution, and communicate progress clearly.
- Support business continuity, emergency response, and incident investigations.
- Identify opportunities to improve service quality, energy efficiency, sustainability, and operational processes.
- Prepare routine reports and contribute to management meetings, audits, and project reviews.
- Provide guidance and day-to-day support to facilities staff and other operational team members.
Qualifications and experience
- Bachelor’s degree, diploma, or equivalent experience in facilities management, engineering, building services, business, or a related field.
- Typically 3–5 years of experience in facility management, building operations, or a related service-delivery role.
- Experience coordinating contractors, maintenance activities, budgets, and client-facing services.
- Familiarity with maintenance management systems, work-order processes, and Microsoft Office or equivalent tools.
- Relevant facilities, health and safety, or project-management certification is an advantage.
Skills and competencies
- Strong planning, organization, and follow-through.
- Effective communication and customer-service skills.
- Ability to prioritize competing operational needs and resolve issues promptly.
- Sound judgment and attention to detail.
- Confidence coordinating teams, contractors, and stakeholders.
- Budget awareness and basic reporting skills.
- Commitment to safety, compliance, service quality, and continuous improvement.
Performance measures
- Achievement of agreed SLAs and KPIs.
- Completion of preventive maintenance within schedule.
- Timely resolution of service requests and reported issues.
- Compliance with safety, audit, and contractual requirements.
- Budget and cost-control performance.
- Client and occupant satisfaction.
