Key Responsibilities
- Manage and coordinate Microsoft Dynamics 365 Retail (POS) implementation and enhancement projects.
- Analyze business requirements and translate them into functional and technical system specifications.
- Identify opportunities to enhance system functionality, improve user experience, and streamline retail operations.
- Coordinate with implementation partners, vendors, and internal IT teams to deliver system enhancements.
- Monitor project progress, testing, deployment, and post-implementation activities.
- Ensure proper documentation of system configurations, changes, and enhancements.
- Manage and execute POS system configurations for new store openings.
- Ensure proper configuration and readiness of the system before each store goes live.
- Coordinate and manage integrations between Dynamics 365 Retail and other business applications, including ERP, inventory management, payment solutions, and reporting systems.
- Work closely with internal IT teams and external vendors to ensure smooth data exchange and system connectivity.
- Identify and troubleshoot integration issues.
- Ensure data accuracy and consistency across integrated systems.
- Monitor system performance, availability, and operational stability.
- Ensure system changes are properly tested, approved, and documented before deployment.
- Maintain system configuration records and technical documentation.
- Identify system risks and recommend improvement initiatives.
Job Requirement
Education
Bachelor’s degree in information systems, Computer Science, Information Technology, Business Information Systems, or a related field.
Certificates
Microsoft Dynamics 365 certifications, particularly in Dynamics 365 Commerce or relevant retail applications, are preferred.
Experience
- 3 - 5 years of proven experience in Dynamics 365 Retail/POS implementation and system configuration.
Technical Tools and Experience
- Hands-on experience managing system enhancement projects and integrations.
- Experience in support of multi-branch retail operations.
- Experience configuring POS systems for new store openings.
- Experience working with implementation partners and external vendors.
Additional Qualifications
- Knowledge of product, pricing, inventory, payment, and transaction configurations.
- Understanding of ERP and third-party system integrations.
- Project management and coordination.
- Analytical and problem-solving skills.
- Strong communication and stakeholder management.
- Customer-oriented approach and user support.
- Ability to manage multiple projects and priorities.
