Company Description AbuElkher Distribution, founded in 1999, is a multi-branch company specializing in printers, inks, computer accessories, point of sale systems, security systems, and networking solutions. The company focuses on strategic growth and expansion across global markets. AbuElkher Distribution has established strong alliances with leading technology and hardware brands such as HP, Canon, Epson, Brother, ASUS, Intel, AMD, MSI, GIGABYTE, ACER, AOC, DELL, and CORSAIR. Team members work in a dynamic, technology-driven environment that supports innovation and customer-focused solutions. Joining AbuElkher Distribution offers exposure to diverse product lines and collaboration with well-known international partners.
Role Description The Customer Team Lead is a full-time, on-site role based in Heliopolis. This role is responsible for overseeing daily customer service operations, including managing customer support interactions, resolving escalated issues, and ensuring a high standard of customer satisfaction. The Customer Team Lead will supervise and coach customer service team members, monitor performance metrics, and implement process improvements to enhance service quality. Day-to-day tasks include coordinating communication channels, analyzing customer feedback and service data, and aligning team activities with company standards and policies. The role also involves collaborating with other departments such as sales, logistics, and technical support to ensure a seamless customer experience.
Qualifications
* Candidates should possess strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
* Candidates should possess effective Communication skills to interact with customers, team members, and cross-functional stakeholders.
* Candidates should possess solid Analytical Skills to interpret customer data, monitor performance indicators, and support decision-making.
* Previous experience in leading or supervising customer service teams is preferred.
* Experience in distribution, retail, or technology products is an advantage.
* Ability to manage multiple priorities, handle escalations, and work in a fast-paced environment.
* Proficiency in using CRM or customer support systems and common office software.
* Bachelor’s degree in Business, Management, Communications, or a related field is beneficial.
