üöÄ We‚Äôre Hiring | Customer Success Manager ‚Äì Middle East
üåç Region: Middle East
üè¢ Company: ITSS
üíº Industry: Banking Technology & IT Services
At ITSS, we are looking for a dynamic and experienced Customer Success Manager to strengthen our customer relationships and drive long-term success across the Middle East.
üéØ Key Responsibilities:
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Develop and maintain strong, strategic relationships with banks and financial institutions.
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Act as a trusted advisor, ensuring customer satisfaction and long-term partnerships.
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Drive customer engagement, retention, and business growth.
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Collaborate closely with delivery, technical, and commercial teams to ensure successful project outcomes.
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Proactively manage customer expectations, escalations, and service improvements.
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Identify opportunities for account expansion, renewals, and additional services.
üîé Ideal Candidate:
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5+ years of experience in Customer Success, Key Account Management, or Client Relationship Management.
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Strong background in banking technology, fintech, or IT services.
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Proven experience managing banking and financial services clients in the Middle East.
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Knowledge of core banking solutions and digital banking platforms is a significant advantage.
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Fluency in Arabic and English is mandatory (spoken and written).
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Excellent communication, negotiation, and stakeholder management skills.
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Strong business acumen, relationship-building capabilities, and a customer-centric mindset.
üåü Why Join ITSS?
Be part of a team working at the forefront of banking technology, supporting financial institutions in their digital transformation journeys.
üì© Interested in joining us?
ASend your CV via LinkedIn.
ü§ù Know someone who would be a great fit? Tag them or share this opportunity!
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