Company Description Reading Minds Market Research is an independent research firm founded in Dubai in 2009. The company helps organizations understand customers and markets through quantitative and qualitative research, data collection, fieldwork, and mystery shopping. Reading Minds serves clients across the GCC and wider regions in the Middle East, North Africa, Europe, and Asia. The team focuses on the decisions clients need to make, selecting research methods that fit each question and market. Findings are clearly explained so client teams can use evidence with confidence, including where uncertainty remains.
Role Description This full-time, on-site Customer Service Representative role is based in Dubai, United Arab Emirates. The Customer Service Representative will respond to client inquiries via phone, email, and other channels, providing timely, accurate information about research services and projects. Day-to-day tasks include resolving customer issues, tracking interactions in internal systems, and coordinating with research and fieldwork teams to ensure clear communication. The role involves monitoring client satisfaction, gathering feedback, and escalating complex concerns when needed. The Customer Service Representative will contribute to a positive client experience by maintaining professional, courteous, and solution-focused interactions.
Qualifications
- * Strong customer service skills, including Customer Service and Customer Support capabilities.
- Ability to foster Customer Satisfaction through responsive, solution-oriented communication.
- Experience enhancing Customer Experience, with an understanding of client journey and touchpoints.
- Previous work in roles similar to Customer Service Representatives or related client-facing positions.
- Excellent verbal and written communication skills in English; Arabic proficiency is an advantage.
- Comfort working in a fast-paced, multicultural environment and collaborating with cross-functional teams.
- Proficiency with basic office software and customer relationship management (CRM) tools.
- High level of reliability, attention to detail, and problem-solving skills.
- Prior experience in market research or professional services is a plus.
