Company Description
800CarGuru is the UAE's largest on-location and mobile vehicle service provider, offering convenient car care directly at customers’ locations. The company operates a dedicated Service Center in Dubai and provides roadside assistance across Dubai, Abu Dhabi, Sharjah, and Ajman. 800CarGuru focuses on fast, reliable, and customer-centric services for a wide range of vehicles. Team members work in a dynamic environment that values responsiveness, safety, and quality of service. Joining 800CarGuru means contributing to a growing brand that prioritizes customer satisfaction and operational excellence.
About the role
800CarGuru is seeking a confident, energetic, and customer-focused Automotive Customer Relations Executive to strengthen customer satisfaction, manage post-service feedback, and ensure effective complaint resolution.
The ideal candidate will have strong communication skills, a professional approach, and the ability to manage customer concerns related to vehicle servicing, repairs, service delays, and overall workshop experience.
This role requires someone who can confidently handle dissatisfied customers, coordinate with internal teams, and turn challenging situations into positive customer experiences.
Key Responsibilities
Candidate Requirements Fluency in English and Arabic is mandatory. * Previous experience in customer relations, customer satisfaction, or complaint handling. * Experience in automotive dealerships, multi-brand garages, or automotive service centres is strongly preferred. * Good understanding of automotive after-sales service processes and customer expectations. * Excellent communication, negotiation, and interpersonal skills. * Strong conflict resolution and problem-solving abilities. * Ability to handle difficult or dissatisfied customers professionally and calmly. * Strong follow-up discipline, organizational skills, and attention to detail. * Confident, well-presented, proactive, and customer-oriented personality. * Comfortable working in a fast-paced automotive service environment. * Experience using CRM systems and maintaining customer interaction records is an advantage.*
Ideal Candidate ProfileWe are looking for someone who:
Why Join 800CarGuru?Be part of a growing automotive service organization where customer satisfaction, service quality, and continuous improvement are key priorities.
If you have a passion for customer relations and the confidence to manage customer expectations in the automotive industry, we would like to hear from you.
Apply now through LinkedIn!
