KEY ACCOUNTABILITIES
Payroll Acquisition & Onboarding
- Identify potential payroll companies by coordinating outreach activities with the manager to expand the corporate payroll portfolio and support business growth.
- Facilitate payroll onboarding by collecting and validating corporate documentation to ensure compliance and timely account activation.
- Coordinate with internal bank units by processing onboarding requests efficiently to deliver a seamless client experience.
- Track onboarding progress through regular follow-ups to prevent delays and maintain service standards.
Client Relationship Support
- Support corporate client interactions by responding to inquiries and coordinating updates to strengthen trust and engagement.
- Assist in preparing client meetings and documentation by coordinating required information and supporting materials to enable informed discussions and faster onboarding decisions.
- Escalate onboarding or documentation issues promptly by identifying and reporting operational challenges to minimize operational disruptions.
- Maintain accurate client records by updating and maintaining client information and records to support transparency and continuity in relationship management.
Sales & Operational Support
- Promote payroll services during client interactions by presenting payroll products and services to clients to contribute to acquisition targets and portfolio growth.
- Coordinate employee documentation collection for payroll activation by following up with clients and validating required documents to ensure readiness for account processing.
- Monitor assigned onboarding pipelines by tracking onboarding status and updating related records to support reporting accuracy and workload management.
- Follow internal procedures consistently by adhering to approved policies, procedures, and controls to safeguard compliance and service quality.
Policies, Processes and Procedures
- Follow all relevant departmental policies, processes and standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day management
- Follow the day-to-day operations related to the Corporate Payroll Relationship department to ensure work continuity.
Compliance
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal ADIB policies and code of conduct in order to maintain ADIB’s sound legal position and mitigate any potential risks.
QUALIFICATIONS, EXPERIENCE & SKILLS
Qualifications:
- Bachelor’s degree in Business Administration, Finance or a related field.
- Senior Officer: 3 - 6 years of relevant sales experience preferably Branches, Payroll exposure is a plus
- Officer: 1 - 3 years of relevant sales experience, preferably banking
- Junior Officer: 0 - 1 year of relevant experience, preferably banking
Preferred Qualifications
- Professional certification in sales or relationship management.
Technical Skills
- Corporate client negotiation and engagement.
- Selling skills.
Soft Skills
- Communication skills.
- Problem-solving skills.
- Negotiation Skills
- Team support and collaboration.
