Responsibilities
- Administer the Citrix environment (XenApp, XenMobile, XenDesktop and NetScaler)
- Operate and monitor client-facing applications and critical business systems
- Work with IT and operations teams on application and system support
- Respond to and resolve issues related to the above systems
- Provide operational and technical support to keep the Citrix server environment stable
- Assist in technical support of the Citrix environment and the applications hosted on it
- Mentor System Support Specialists in end-user support, ticket resolution, file-system/disk management, server installation and configuration, and procedural updates
- Identify trends in reported incidents that may indicate systemic issues
- Prepare and document standard operating procedures and protocols
- Schedule, test and implement enhancements or new releases of server operating systems and published applications
- Work with senior/lead system engineers to implement IT infrastructure designs and rollouts
- Participate in on-call shifts
Qualifications & Experience
- Bachelor's degree in Computer/Electronics Engineering or Computer Science, or any Bachelor's degree with at least 6 years of IT experience
- At least 6 years in IT-related services
- Experience implementing, configuring and debugging Citrix Receiver and Worx Home on smartphones, tablets and PCs
- Strong knowledge of MDX application wrapping
- In-depth understanding of Citrix XenApp, StoreFront, XenMobile and other Citrix components
- Very good understanding of Citrix Access Gateway and NetScaler
- Advanced troubleshooting skills, applying theoretical knowledge
- Strong analytical skills for root-cause analysis
- Able to resolve the most complex Citrix-related issues
- Fluent in English
- Preferred: Citrix certifications
