Basic Scop of Work
Assist to maintain Campaign Management System Specialist to ensure the stable running operation and support configuration request to support operator business requirement.
Principal Duties And Responsibilities:
Operational
· Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
· Develops operational solutions by defining, studying and screening alternative solutions; determining impact on total system.
· Give 24x7 supports to all internal customers to solve any kind of issue related to the system(s) and application(s) in the area responsible for.
· Anticipates operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.
· Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.
· Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
· Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
· Accomplishes engineering and organization mission by completing related results as needed.
· Provide support to commercial teams by implementing new request and any new ideas
· Support end-users (customers) through solving reported customer cases (CIPs).
· Implement projects, tasks and plans to achieve targets and marketing requirements.
· Facilitate implementation of projects from other divisions and departments.
· Perform maintenance, support & Back-up
· Implement scripts to extract information and/or automate tasks.
systems.
· Meet quality and performance KPI with supporting documents
· Meet SLA/OLA as per the agreed process
· Deploy the changes as per MoP provided by Developer
· Run traces and analysis on different platforms and troubleshoot different types of reported incidents and issues.
· Be ready to handle additional responsibilities as and when needed by the department/division/business.
Responsible for the security, confidentiality & integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.
Skills
· Develop integrated marketing campaigns targeting specific market segments to attract new customers and drive repeat business.
· Supervise the execution, monitoring and measurement of marketing campaigns and their success
· Ensure campaign implementation follows organizational guidelines
· Understanding of databases (SQL, Oracle), middleware, and operating systems (Linux, Windows).
· Basic knowledge of scripting (e.g., shell scripts, Python) and automation tools.
