Company Description Al-Tuhoo General Trading & Contracting Co. is a long-established Kuwaiti company that began in the 1950s as a foodstuffs supplier and has grown into a major player in the construction materials industry. Over the decades, the company expanded from canned food and beverages into real estate, construction, and trading building materials. Today, Al-Tuhoo represents leading international brands from Germany, England, Italy, Korea, China, Taiwan, Switzerland, and other countries in the building materials and hardware sector. The company continues to import and distribute tea from Sri Lanka and India, including top global franchises such as Premier Tea and Golden Arrow-Finlays. Al-Tuhoo focuses on sustainable growth, strong supplier relationships, and delivering quality products to customers across Kuwait.
Role Description The Building Materials and Hardware Sales Representative is a full-time, on-site role based in Shuwaikh. This role is responsible for promoting and selling building materials, hardware products, and related solutions to retail and wholesale customers, contractors, and project buyers. Day-to-day tasks include greeting and assisting customers, understanding their requirements, recommending suitable products (including paints and related materials), preparing quotations, and processing orders. The Sales Representative will manage customer inquiries via phone and in person, maintain high standards of phone etiquette and professional communication, and ensure excellent customer service at all times. Additional responsibilities include updating product knowledge, coordinating with the warehouse and logistics teams, supporting merchandising efforts, and contributing to sales targets and market growth.
Qualifications
* Strong customer-facing skills, including Customer Service and Communication, with the ability to build rapport and trust.
* Proven Sales abilities in building materials, hardware, or related sectors, with a focus on meeting and exceeding targets.
* Professional Phone Etiquette for handling customer calls, inquiries, and follow-ups in a courteous and efficient manner.
* Basic technical knowledge of Paint and other construction materials, with the ability to explain product features and applications.
* Previous experience in retail or wholesale building materials, hardware, or construction supplies is highly advantageous.
* Ability to work on-site in Shuwaikh, manage time effectively, and handle peak customer hours and busy showroom conditions.
* Good numerical skills for handling quotations, pricing, discounts, and inventory-related discussions.
* Proficiency in spoken and written English; Arabic language skills are an asset.
* High level of integrity, reliability, and willingness to learn and adapt to new products and systems.
