The Social Media Moderation Manager owns community moderation, brand protection, and
audience engagement across all digital touchpoints at 4Level1. This role is responsible for
monitoring user interactions, resolving inquiries, enforcing community guidelines, and safeguarding a
respectful, brand-aligned online environment. The position acts as a critical link between customer
communications, content strategy, and risk management across the network.
Key Responsibilities
• Community Moderation & Engagement: Monitor and moderate comments, direct messages,
and brand mentions across all social channels to maintain a safe, active, and supportive
community environment.
• Inquiry Resolution & Crisis Escalation: Respond promptly to audience inquiries with
empathy and professional tone, swiftly escalating sensitive, high-risk, or complex cases to
internal stakeholders.
• Guidelines & Workflow Governance: Enforce official community standards, maintain up-to-
date FAQ frameworks, and optimize moderation workflows for fast, consistent response times.
• Cross-Functional Content Collaboration: Collaborate with marketing, creative, and content
creation teams to align moderation efforts with ongoing publishing schedules and promotional
campaigns.
• Sentiment Tracking & Analytics Reporting: Analyze community feedback, track brand
sentiment trends, and generate comprehensive moderation performance reports for
management.
• Risk Mitigation & Policy Continuous Improvement: Identify recurring audience pain points
or operational risks, recommending proactive updates to communication strategies and
