Company Description Butterfly Chocolate Co. is Kuwait’s foremost luxury chocolate house, known for combining emotion, craftsmanship, and precision to create refined chocolate and pastry experiences. Established in 2019 from a longstanding family tradition, the brand operates from a central kitchen where each piece is carefully crafted with premium ingredients and an emphasis on design and detail. Butterfly serves clients who value sophistication and quality, offering wedding collections, private lounge assortments, premium gifting, and seasonal exclusives. The company partners with leading institutions such as FLOWARD, GIG, KFH Capital, and First Abu Dhabi Bank to provide bespoke corporate gifting solutions. Butterfly represents Kuwaiti excellence in luxury chocolate, driven by integrity, vision, and a commitment to exceptional customer experiences.
Role Description The Branch Manager is responsible for overseeing daily operations at the Kuwait City branch, ensuring smooth service delivery and adherence to Butterfly’s luxury standards. This full-time, on-site role includes supervising staff, coordinating schedules, managing inventory, and monitoring sales performance to achieve branch targets. The Branch Manager will handle customer inquiries and escalations, maintain visual merchandising and product presentation, and ensure compliance with company policies and quality controls. They will also support local marketing initiatives, prepare performance reports, and collaborate with central management to implement process improvements and new offerings. The role requires active engagement on the shop floor, fostering a positive team culture and ensuring a consistently high level of customer satisfaction.
Qualifications
* Strong leadership and people management skills, including team supervision, coaching, and performance management.
* Experience in retail or hospitality operations, with skills in inventory control, scheduling, and day-to-day branch administration.
* Customer service and relationship management skills, with the ability to handle high-end clientele and resolve issues professionally.
* Sales and basic financial acumen, including the ability to track KPIs, manage budgets, and support revenue growth.
* Organizational and problem-solving skills, with attention to detail and the ability to prioritize tasks in a fast-paced environment.
* Clear written and verbal communication skills in English; proficiency in Arabic is an advantage.
* Previous experience in luxury retail, food and beverage, or boutique hospitality is highly beneficial.
* Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred, or equivalent practical experience.
* Ability to work on-site in Kuwait City, with flexibility for weekends, holidays, and peak seasons.
