Company Description AMB Retail Group operates a diverse portfolio of well-known retail brands, including Mazen Pharmacy, Mamas and Papas, Toytown, The Toy Store, King Jouet, Prenatal, Cherry, Discounter, and Al Dikkanji. The group offers a wide range of products, from pharmacy and childcare to toys and value-focused retail, serving different customer needs under one umbrella. Team members benefit from exposure to multiple retail concepts and operational models. AMB Retail Group emphasizes customer-centric service, consistent product quality, and professional growth within a multi-brand environment.
Role Description The Retail Store Manager is a full-time, on-site position responsible for overseeing the daily operations of our retail stores, including Mamas & Papas and The Toy Store. The role focuses on delivering an exceptional shopping experience for parents, families, and children while ensuring efficient store operations and achieving sales targets.
The Store Manager will lead, supervise, and motivate the sales team, manage staff schedules, monitor individual and team performance, and provide ongoing coaching to maintain high customer service standards. Responsibilities also include overseeing inventory levels, coordinating product displays and merchandising, ensuring proper product presentation, and maintaining a clean, organized, and welcoming store environment.
The role requires strong knowledge of retail operations, customer relationship management, and sales performance monitoring. The Store Manager will also handle customer inquiries and escalations, implement loss prevention procedures, ensure compliance with company policies, and collaborate with management on promotional activities, sales strategies, and continuous improvement initiatives.
Qualifications
Previous experience in retail store management, preferably within the toys, baby products, children’s products, or specialty retail sectors.
Strong customer service and interpersonal skills, with the ability to communicate effectively with parents, families, and children.
Proven ability to lead, motivate, and supervise a retail sales team.
Good understanding of sales techniques, upselling, cross-selling, and achieving sales targets.
Experience in managing daily store operations, staff scheduling, inventory control, and merchandising.
Ability to analyze sales reports, monitor KPIs, and implement action plans to improve store performance.
Strong problem-solving and decision-making skills, particularly when handling customer complaints and operational challenges.
Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced retail environment.
Knowledge of retail loss prevention practices and inventory management procedures.
Proficiency in basic computer applications and point-of-sale systems.
Flexibility to work weekends, holidays, and extended hours when required.
Relevant education in Business Administration, Retail Management, or a related field is an advantage.
Previous experience with premium baby and children’s brands is considered a plus.
Working Schedule
Full-time | On-site
Shift: 10:00 AM – 8:00 PM
Location: Waterfront - Dbayeh
