****Role Description The Restaurant Supervisor is a full-time, on-site role.
The supervisor oversees daily restaurant operations, including staff scheduling, floor supervision, and ensuring adherence to service and food quality standards. This role supports and guides front-of-house team members, monitors guest flow, and helps resolve guest inquiries or complaints promptly and professionally. The supervisor collaborates with the management team to maintain a clean, safe, and efficient work environment and to implement promotions or service initiatives. The role also involves training and coaching staff, supporting inventory and stock control, and helping ensure that every guest enjoys a welcoming and consistent Crepaway experience.
Qualifications Strong supervisory skills, including team leadership, delegation, and performance follow-up.
* Proven focus on customer satisfaction, with solid customer service experience in a hospitality or retail environment.
* Excellent communication skills, with the ability to interact clearly and respectfully with guests and team members.
* Knowledge of food & beverage operations, including basic hygiene, safety standards, and menu familiarity.
* Previous experience in a restaurant or café in a supervisory or senior front-of-house role is preferred.
* Ability to work flexible shifts, including evenings, weekends, and holidays as required.
* Strong organizational skills, attention to detail, and the ability to manage a fast-paced environment.
* Basic proficiency with point-of-sale systems and standard office applications is an advantage.*
