Company Description
Alkady Auto is an automotive service and repair company committed to delivering reliable, high-quality maintenance solutions for a wide range of vehicles. The company focuses on safety, performance, and customer satisfaction, ensuring that each vehicle is serviced according to industry standards and best practices.
Role Description
- Welcome customers professionally and understand their vehicle concerns and service requirements.
- Receive vehicles and accurately record customer complaints and required services.
- Prepare and open job cards with complete and accurate customer and vehicle information.
- Coordinate with Workshop Engineers and technicians regarding vehicle diagnosis, repair requirements, and job progress.
- Prepare repair estimates and clearly explain required repairs, spare parts, costs, and expected completion time to customers.
- Obtain customer approval before proceeding with additional repairs or services.
- Keep customers updated regarding repair progress, additional findings, and expected delivery time.
- Follow up on spare-parts availability and coordinate with the Workshop and Spare Parts teams to ensure smooth workflow.
- Review completed repairs and ensure all requested work has been completed before vehicle delivery.
- Explain completed repairs and related charges clearly to customers upon vehicle handover.
- Handle customer inquiries and complaints professionally and ensure timely resolution.
- Maintain accurate job cards, approvals, invoices, and other service-related documentation.
- Promote recommended maintenance, additional services, and genuine spare parts when applicable.
- Contribute to achieving service center sales and customer satisfaction targets.
- Ensure compliance with company policies, procedures, and customer service standards.
- Perform any additional duties related to the nature of the role as assigned by management.
Qualifications
- Strong foundation in automotive engineering or mechanical engineering, with experience in vehicle diagnostics, maintenance, and repair.
- Ability to manage workshop operations, including scheduling, workflow coordination, and supervision of technical staff.
- Knowledge of safety regulations, quality standards, and best practices for tools, equipment handling, and workshop procedures.
- Proficiency in reading technical manuals, service documentation, and using diagnostic tools and software.
- Effective communication and interpersonal skills for collaborating with technicians, suppliers, and customers.
- Solid organizational and time-management skills, with attention to detail and a focus on completing tasks accurately and on schedule.
- Bachelor's degree in automotive, mechanical, or a related engineering field.
- Min 1 year experience in automotive service or workshop team leader.
What We Offer:
‚ú® Attractive Compensation
üöó Transportation Allowance
üéì Technical Trainings at Mansour
üìà Career Growth Opportunities
ü§ù Professional & Supportive Work Environment
