This role exists to ensure the smooth and efficient operation of Operation team ad-hoc tasks and CS\ITSM ticketing system, a critical tool for customer support and internal flow automation. The support Operations Coordinator plays a vital role in maximizing the system's effectiveness by managing our outsourced support team, facilitating clear communication between internal Zain staff and the support team, and proactively identifying opportunities for system improvement. This ultimately contributes to Improved customer satisfaction, streamline internal processes and increased efficiency.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.
