Job Title: Officer, After Sales Job Control
Job Purpose
To control and optimize workshop operations by effectively allocating jobs, monitoring work progress, and ensuring maximum productivity, efficiency, and on-time vehicle delivery while maintaining high service quality and customer satisfaction.
Job Role
Key Functional Responsibilities
- Support in maximizing workshop productivity, efficiency, and overall utilization by monitoring daily flat-rate hours, technician loading, and available capacity.
- Track and record labor hours, time controls, service remarks, and required reports within the Dealer Management System (DMS) to ensure proper documentation and workflow tracking.
- Prepare and update daily job allocation sheets, calculate available hours, and track workshop vehicle inventory status.
- Ensure optimal utilization of workshop bays, tools, and equipment while preventing non-productive bay occupancy.
- Assign Repair Orders (ROs) based on technician skill levels and capabilities, ensuring accurate time on/off recording, correct operation codes, and proper labor charging.
- Monitor work-in-progress (WIP) to ensure timely job completion and adherence to promised vehicle delivery times.
- Coordinate sublet and bought-out repairs and manage vehicles pending spare parts or customer approval.
- Coordinate daily with Service Advisors regarding WIP status and support customer approval for additional repairs.
- Monitor technician performance, time utilization, and identify training needs to support technician development.
- Promote professional treatment of technicians and report operational or safety risks to management.
- Support adherence to workshop safety, cleanliness, and operational standards.
- Prepare accurate productivity, performance, and utilization reports for management.
Education
- Diploma in Automotive Service Technology, Auto Electrical Technology, or any relevant field.
Experience
- Minimum 2 years of experience in automotive diagnostics, servicing, repairs, or any relevant field.
Language Requirements
- Fluency in English and Arabic is mandatory.
